Sign Up For a Discount Code
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SOMETIMES, YOU HAVE A CHANGE OF HEART OR THINGS JUST DIDN'T WORK OUT. WE GET IT. WE ACCEPT RETURNS WITHIN 14 DAYS OF PURCHASE AND YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT, A DIFFERENT PRODUCT, OR A REFUND TO THE ORIGINAL PAYMENT METHOD.
IF YOU UTILIZED OUR CHECKOUT+ FEATURE AT TIME OF CHECKOUT, YOU WILL RECEIVE A PREPAID SHIPPING LABEL FOR YOUR RETURN THROUGH OUR RETURNS PORTAL. IF YOU CHOSE THE STANDARD CHECKOUT OPTION, YOU ARE RESPONSIBLE TO COVER RETURNS SHIPPING CHARGES. RETURN SHIPPING LABELS SHOULD BE PURCHASED THROUGH OUR RETURNS PORTAL.
• DISCOUNTED ITEMS ARE FINAL AND CANNOT BE RETURNED FOR FULL REFUND.
• DISCOUNTED ITEMS CAN BE RETURNED FOR SIZE EXCHANGES! •
RETURNED ITEMS MUST HAVE TAGS
• RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE
• WE CANNOT ACCEPT RETURNS FOR INTERNATIONAL ORDERS
• WE CAN ONLY ISSUE STORE CREDIT FOR HAND MADE ITEMS - CARRIERS, COLLARS, AND LEASHES.
UNLESS PACKAGE PROTECTION WAS PURCHASED AT CHECKOUT, WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES AFTER THE COURIER HAS DELIVERED THE ITEM TO THE FINAL DESTINATION
1. LOGIN TO OUR ONLINE RETURN PORTAL USING YOUR EMAIL/ZIP CODE AND ORDER NUMBER
2. CHOOSE THE PRODUCTS YOU WISH TO RETURN OR EXCHANGE FROM YOUR ORDER
3. IF FREE RETURNS COVERAGE WAS PURCHASED AT CHECKOUT, YOU WILL RECEIVE A PREPAID SHIPPING LABEL BY EMAIL. IF FREE RETURNS COVERAGE WASN’T PURCHASED, YOU WILL BE PROMPTED TO PURCHASE A SHIPPING LABEL THROUGH OUR PORTAL.
4. SEND ALL ITEMS BACK TO US USING THE LABEL PROVIDED
We ship to anywhere in the USA from our warehouse in NJ.
We can also ship internationally but it's kinda expensive!
